Cancellation, Refund and Withdrawal Policy

Request channel

Application can be made with order number, service, justification and supporting documents, if any. When the application is received, the production phase, deliveries and legal rights are examined together.

Requests may be sent to idbusinesstr@gmail.com, made by phone at +90 507 292 04 12, or submitted in writing to Yıldırım Kule, Cevizlidere Mahallesi, Mevlana Bulvarı No. 109/3, Çankaya/ANKARA, Ankara 06680, Türkiye.

Works that have not started production

If production or third-party purchasing has not started, the cancellation request is evaluated taking into account payment costs and legal obligations. The deduction or refund condition is clearly shown in the order-specific document.

Personalized services started to be produced

The effort spent, purchased licenses and completed stages in personal/brand-specific design, software, content and advertising production are taken into account. Mandatory rights granted to the consumer are reserved; It is not possible to generalize "there are no refunds" in advance.

Digital delivery and subscription

A withdrawal exception may arise for digital content delivered instantly and services whose performance begins with open approval before the deadline expires. Subscription cancellation stops future renewal; Past performance and unsuccessful collections are evaluated separately.